SHIPPING & RETURNS
SHIPPING POLICY
Thank you for visiting and shopping at Gym Shoe Decoys. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur. Gym Shoe Decoys ships to addresses within the U.S only.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Gym Shoe Decoy Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Gym Shoe Decoy Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save and photograph all packaging materials and damaged goods before filing a claim.
International Shipping Policy
WE SHIP TO CANADA! SHIPPING COST WILL BE DETERMINED AND CHARGED TO THE BUYER
Returns Policy
Our Return Policy provides detailed information about options and procedures for returning your order.
RETURN & EXCHANGE POLICY
To ensure prompt, accurate service, all returns require prior authorization by Gym Shoe Decoy's Customer Service Department. Gym Shoe Decoys will accept returns within 15 days of the original invoice date as long as the products are new and in original, unopened packaging (some restrictions apply). All concerns must be brought to the attention of Customer Service within 48 hours of receipt of merchandise.
If you receive a damaged shipment, please note this on the freight delivery record and take pictures of the damages. Please keep all packaging and notify Customer Service immediately. We are unable to take back products that have been used . Additionally, we cannot accept returns on clearance items, special order merchandise, or products that have been shipped to a third-party.
Our return specialists will issue credit for the return following an inspection, and you will be notified via email if there are any issues or if we are unable to apply credit for the return.
Restocking Fees:
There will be no restocking fee if an item is returned as a result of our error, shipping errors or merchandise damaged in transit.
All other returns are subject to a 10% restocking fee.
Shipping Charges:
Original and return shipping charges will not be refunded unless the return is the result of our error. Shipping labels will not be issued to consumers. Shipping labels cannot be issued for products classified as hazardous materials. Please contact the Customer Service Department for additional details.
Returns Process:
All returns require a Return Authorization number. You can make a return request on our website, by emailing gymshoedecoyco@gmail.com, or by calling our Customer Service Department at 779 243 9602 where we would be happy to walk you through our return process. Once we have processed your request, you will receive an email that contains your RA number and additional instructions on where to send the return. Our goal is to process requests by the close of business on the next business day. Once you obtain an RA number, please make sure it is clearly marked and visible on the outside of the package. Packages that do not contain an RA number may be refused.
Please include a copy of the original invoice and RA form with the package.